Frequently Asked Questions

Departures: Montreal-Trudeau International (PET)

Arrivals: Air Creebec Hangar (Air Creebec terminal)

• At least 45 minutes before the original departure time at most airports
• We recommend to arrive at the airport 1 hour before departure
• At YUL, please check in 2 hours before the original departure time due to potential security delays

Online check-in is available only for flights:

• YVO ↔ YUL
• YMT ↔ YUL
• Check-in opens 3 hours before departure

Go to check in

Use FlightAware or call your departure station directly.

We cannot predict cancellations in advance — please monitor weather updates and call us closer to departure.

• Fill out the baggage claim form on our website
• Or call us directly to speak with a representative at 1-800-567-6567

Visit our Baggage page for more information about lost or delayed baggage procedures.

Contact the departure or destination station for status updates. You can also use our cargo tracking system for real-time shipment information.

Please contact CHB or CPS directly for changes or confirmations.

No. Passenger parking is not available at our YUL commercial flight terminal.

Please use the ADM airport parking facilities.

Upon arrival of commercial flights at the FBO, a shuttle service is provided to bring passengers to their vehicles.

Air Creebec will deliver mishandled baggage to the nearest airport only.

No. Air Creebec cargo facilities are closed on weekends.

Carry-on: 1 purse + 1 carry-on (13 lbs max; 9×16×22.5 in or 22.5×40×56 cm)

Checked baggage: Up to 44 lbs total

Excess baggage: Max 26 lbs (12 kg). Over that must be sent as cargo.

For detailed baggage information, visit our Baggage page.

Rates vary by route. Please provide your departure and destination so we can provide the correct rate. Contact our reservations team at 1-800-567-6567 for specific route pricing.

• Must be in a hard-shell kennel (no soft or wire cages)
• In-cabin: Must fit under the seat
• Pets may be moved to cargo if another passenger is allergic
• Fee: $221.37 (Ontario) / $225.25 (Quebec)

Bring at least one of the following:

1. One piece of valid PHOTO identification that is issued by government authority and that shows the passenger’s name and date of birth Or
2. Two pieces of valid identification that are issued by government authority, at least one of which shows the passenger’s name and date of birth Or
3. A restricted area identity card, as defined in section 3 of the Canadian Aviation Security Regulations.

• Children aged 5–11 may travel unaccompanied as UMs
• Full adult fare applies + $100 + tax per leg
• Must arrive 90 minutes early and forms are required
• Pickup requires signature by authorized adult

No. Only a physical, government-issued ID is accepted for travel.

Travel Without ID (Non-Screened Flights Only)

If you don’t have your government-issued ID, you may still travel on non-screened Air Creebec flights only if you provide one of the following:

1) A Letter or Email From an Official Source

Must include your name and date of birth and come from:

• Band Office
• Cree Health Board
• Other recognized government office

⚠️ These letters/emails cannot be used on screened flights.

Lost or Stolen ID

If your ID was lost or stolen, you may travel if you present:

• A document issued by a government or police service confirming the loss or theft

Your identity must still be verified using alternative ID, such as:

• Employee ID card
• Public transit card
• Baptismal certificate

Medical Exceptions

You may travel if your appearance no longer matches your ID photo due to medical reasons, if you present:

• A document signed by a healthcare professional confirming the change or condition (ex: facial bandaging)

Very Important:

• Only original physical ID is accepted when required. Electronic copies are not accepted under any circumstances.
• ***The name on your ID must match the name on your boarding pass.

Charter quotes are handled by our Charters Department – please refer to the Charter page to fill out quote form.

Please contact the departure or arrival station directly. Our team in that city will assist you based on your shipment’s route.

You can pay by debit at your nearest Air Creebec counter.

Not yet, but you can collect points on eligible flights.

Yes, non-profit organizations can access RAAP fares. Learn more about the Regional Air Access Program.

Yes — we’re actively recruiting for several positions. Please either visit our Careers page or email hr@aircreebec.ca for more information.